The Times 100 - Downloads for Portakabin

Business Studies for Students and Teachers.

Edition 13 - Promoting the brand

Differentiated Case Study		PDF
Case Study Summary		PDF
Study questions		PDF
Full Case Study		PDF
The Times 100 Business Case Studies		MP3

Edition 12 - How market research helps Portakabin to remain at the cutting edge

Page 1 - Introduction		PDF
Page 2 - Understanding the Portakabin market		PDF
Page 3 - Primary and secondary market research		PDF
Page 4 - Secondary research at Portakabin		PDF
Page 5 - Product development		PDF
Page 6 - Conclusion		PDF
Differentiated Case Study		PDF
Case Study Summary		PDF
Study questions Portakabin		Word DOC
Full Case Study		PDF
The Times 100 Business Case Studies		MP3

Edition 11 - The importance of excellent customer service

Page 1 - Introduction		PDF
Page 2 - What is customer service?		PDF
Page 3 - Why is customer service so important?		PDF
Page 4 - Market research: how to find out if customers are happy		PDF
Page 5 - Improving customer service		PDF
Page 6 - Conclusion		PDF
Differentiated Case Study		PDF
Case Study Summary		PDF
Full Case Study		PDF

Edition 10 - The importance of quality in creating competitive advantage

Page 1 - Introduction		Word DOC
Page 2 - What is quality?		Word DOC
Page 3 - Quality products		Word DOC
Page 4 - Quality processes		Word DOC
Page 5 - Quality Service		Word DOC
Page 6 - Conclusion		Word DOC
Case Study Summary		PDF
Differentiated Case Study - Portakabin Brief Study		PDF
Full Case Study		Word DOC
Full Case Study		PDF
Powerpoint Brief Case

Edition 9 - Meeting customer needs for competitive advantage

Page 1 - Introduction		Word DOC
Page 2 - Sectors of the economy		Word DOC
Page 3 - Who are Portakabin's customers?		Word DOC
Page 4 - The sectors, their needs and expectations		Word DOC
Page 5 - Communication with customers		Word DOC
Page 6 - Conclusion		Word DOC
Differentiated Case Study - Sectors of industry and communication		Word DOC
Full Case Study		Word DOC
Full Case Study		PDF

Edition 8 - Developing products and services to meet market demand

Full Case Study		Word DOC
Full Case Study		PDF

Edition 7 - Responding to an Emerging Market