The Times 100 - Downloads for Enterprise Rent-A-Car

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Enterprise Rent-A-Car
Edition 13 - Using a range of management styles to lead a business
Case Study Summary PDF
Differentiated Case Study PDF
Study questions PDF
Full Case Study PDF
The Times 100 Business Case Studies MP3
Edition 12 - The importance of customer service at Enterprise Rent-A-Car
Page 1 - Introduction PDF
Page 2 - What is customer service? PDF
Page 3 - How is customer service data collected? PDF
Page 4 - The impact of customer service PDF
Page 5 - Costs and benefits analysis PDF
Page 6 - Conclusion PDF
Differentiated Case Study PDF
Case Study Summary PDF
Study questions for Enterprise Rent-A-Car Word DOC
Full Case Study PDF
Full Case Study PDF
The Times 100 Business Case Studies MP3