The Times 100 - Case Studies for Lloyds TSB

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Lloyds TSB
Edition 13 - Changing working patterns
This case study shows how Lloyds TSB uses flexible working patterns to attract, appoint, motivate and retain its staff in order to deliver the highest levels of customer service.

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Edition 12 - The business benefits of diversity
This case study describes how Lloyds TSB uses a sexual orientation strategy as part of its diversity programme to deliver improved business benefits.

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