Introduction

Every business must provide its customers with the goods and services that they require. However, businesses have wider responsibilities not just to their customers but also to their employees and other stakeholders. This case study examines how Lloyds TSB has taken a positive approach in meeting its responsibilities to any employee who has a disability. The case study shows that developing good positive working practices that deal with disability benefits both employers and employees.

Lloyds TSB has a long history within the banking sector. Originally formed in 1765 as Lloyds Bank, it merged with the Cheltenham & Gloucester Building Society in 1995 and later that year, merged with the TSB Group plc to form Lloyds TSB Bank plc. The business got larger in 2000 when this new group took over Scottish Widows.

Lloyds TSB has recently grown through a further acquisition. By acquiring HBOS (Halifax/Bank of Scotland) plc, the Lloyds Banking Group has become the largest retail bank in the UK. Around half of all people in the UK (30 million) now bank with the Lloyds Banking Group. The group has the largest branch network of any UK bank and 140,000 staff. The acquisition also means that the new group has a broader range of expertise with multiple brands under its banner. It is a more diverse business, with stronger market presence in areas such as mortgages, insurance, finance and investments.

Lloyds TSB strives to create an inclusive working environment in which all employees can reach their full potential. This is known as providing equal opportunities. In the area of disability, this means removing any barriers that restrict a disabled person from being able to work effectively and encouraging development opportunities for them. Disability is usually portrayed as a visible or physical impairment but a person's disability is not always visible, e.g. diabetes, dyslexia, epilepsy, cancer and asthma. Lloyds TSB has put in place a programme of activity that makes adjustments in the workplace so that disabled people can continue to be effective in their roles.

The Lloyds TSB disability strategy has proved to be very effective and has won numerous awards.

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