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Acting as a regulator and enabler
  1. Summary
  2. Introduction
  3. Where the Inland Revenue fits in
  4. Some key Inland Revenue stakeholders
  5. The Inland Revenue as enabler
  6. The Inland Revenue as regulator
  7. Changing the image
  8. Creating a new way of doing business
  9. Conclusion
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Introduction

Governments have no money of their own. They must raise it in ways that are efficient and also acceptable to citizens. That means having a tax system that really works. It would be hard to overstate just how crucial an efficient, well run, widely accepted system of taxation is to a country's economic well-being.

This case study looks at the central role of the Inland Revenue in helping to ensure that the government is adequately funded. It also examines the work of the Inland Revenue as service-provider, enabler and regulator and the steps the Inland Revenue has taken to become more customer focused.

Pages in this study:

  1. Summary
  2. Introduction
  3. Where the Inland Revenue fits in
  4. Some key Inland Revenue stakeholders
  5. The Inland Revenue as enabler
  6. The Inland Revenue as regulator
  7. Changing the image
  8. Creating a new way of doing business
  9. Conclusion

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